Shipping policy
Shipping Policy
Processing Time All orders are processed within [1–3 business days]. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed slightly. We will notify you via email if there is a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: [3–7 business days]
- Express Shipping (if applicable): [1–3 business days]
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.
Shipping Locations
We currently only ship within Australia. If your location is not available at checkout, we unfortunately do not ship there at this time.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
Shipping Delays
We are not responsible for shipping delays caused by the carrier, customs processing, incorrect addresses, or unforeseen circumstances.
Incorrect or Incomplete Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. Additional shipping fees may apply to reship orders returned due to address errors.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at [theshadowboxdesigns@gmail.com] within [7 days] of delivery (or expected delivery). We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about our shipping policy, please contact us at: theshadowboxdesigns@gmail.com